Customer Success Manager

Austin, Texas
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True ValueHub is an AI and big-data-driven B2B SaaS solution for the manufacturing supply chain. We help manufacturing companies understand the true cost of custom-designed products and components, sourced across the globe. Our cloud-based platform provides detailed cost insights to buyers and suppliers, and enables supplier collaboration and a marketplace. TVH is an early-stage startup with several large enterprise pilot clients. We are committed to delivering an easy-to-use solution to our clients that meets their complex supply chain needs.

We are seeking a passionate and driven Client Success Manager with prior experience in manufacturing supply chain and B2B SaaS software to join our entrepreneurial team, to become a true partner to our clients on their journey of adopting our new technology. A Client Success Manager will be responsible for our clients’ success and satisfaction with our costing solution, for providing support, for maximizing usage/utilization, for driving product improvements based on clients’ feedback, and, ultimately, for client retention.

  • Develop and maintain strong relationships with clients to understand their specific needs, challenges, and objectives.
  • Onboard new clients, ensuring a smooth transition and comprehensive understanding of our product application.
  • Act as a primary point of contact for client inquiries, concerns, and support, providing timely and effective resolutions.
  • Proactively monitor client usage and engagement with the platform to assess satisfaction levels, gather feedback, and address any issues or roadblocks.
  • Advocate for client needs, communicate with Product Development team and contribute to product enhancements.
  • Integrate digital adoption tools, create and maintain documentation and resources to support client education and self-service.
  • Bachelor’s Degree in Marketing, Computer Science, Engineering or a related field. 5 years of experience in a client-facing role within manufacturing supply chain and B2B SaaS software, preferably in Client Success, Account Management, or Client Services.
  • Successful track record in attaining client satisfaction and proven ability to convert client relationships to revenue, through upselling/cross-selling of technology or value-add services.
  • Excellent communication and interpersonal skills with the ability to build strong rapport with clients.
  • Strong problem-solving abilities and a proactive mindset to anticipate and address client needs within their manufacturing supply chain.
  • Experience working in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and other relevant tools within the supply chain and manufacturing technology sectors.
We value
  • Positive energy and excitement for working in a startup environment
  • Independence and ability to initiate, lead and complete projects on time with minimal guidance
  • Ability to balance multiple projects and prioritize effectively.
  • Familiarity with data analytics, machine learning, or artificial intelligence.
True ValueHub is an Equal Opportunity Employer and all qualified applicants will receive  consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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